Refund policy

Try Colorit for free first: the example page and 3 captures of your own site cost nothing. If you buy Pro and it is not right for you, this is how refunds work.

14-day refund

• Within 14 days of buying Pro, you can get a full refund, however many captures you have used. No questions asked.
• One refund per person. If you buy Pro again after a refund, that second purchase is final.
• After 14 days, Pro is not refundable, because the exports and prompts you created stay with you.
• If Colorit did not work on your site because of a problem on our side, write to us at any time. We will fix it or refund you.

How to ask

Email hello@colorit.website from the address you signed in with, or simply reply to your welcome email. No form, no questions you have to answer. We reply within 2 business days.

Refunds go back to your original payment method through Dodo Payments, our merchant of record. The refund includes any tax you paid. Dodo Payments emails you when the refund is done, and your bank may take 5–10 business days to show it.

What a refund changes

• Pro ends on your account, and the remaining captures that came with it are removed.
• Your saved projects stay readable, and you can still delete them or revoke their review links.
• Your lifetime seat is released for someone else. Buying again later is at the price shown then.

Chargebacks

Please write to us before disputing a payment with your bank; we can almost always solve it faster. A refund cannot be made while a dispute is open, and paid features on the account are paused until it is settled.